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‎09-14-2020 02:46 PM - edited ‎09-16-2020 07:23 AM

HP Recommended
Product: HP Spectre x360 Laptop - 15-eb0003na
Operating System: Microsoft Windows 10 (64-bit)

After windows 10 upgrade to version 2004 to my HP Spectre x360 Laptop - 15-eb0003na, I noticed no sound and a red cross on the speaker icon.

Both trouble shooters Windows/HP indicate "no devices found" (speakers or microphone) and no realtec entries in device manager, however UEFI Diagnostics produce sound from the speakers without problems.

I have downloaded and installed the latest bios and sound drivers without success. 

I can get sound using a bluetooth sound bar but not plug  in headphones. 

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