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‎09-18-2020 05:56 PM - edited ‎09-18-2020 05:59 PM

HP Recommended
Product: HP Notebook - 15-bw011dx
Operating System: Microsoft Windows 10 (64-bit)

My son's laptop built in camera does not work and it is reallly affecting his virtual school  Any help will be much appreciated.

 

I have spent 2 hours going through communities, HP self assisstant, drivers, BIOS update ...without much success.

  1. Camera App says "0xA00F4244 ,NoCamerasAreAttached>"
  2. Device manager had Camera under hidden devices, but it was greyed out
  3. i uninstalled the Camera, and now have been able to get it back in Device Manager
  4. I went to HP drivers download, found whole list for my product - not one says camera or webcam driver
  5. Did a BIOS update and restarted,  still no luck
  6. tried virtual assistant, which pointed me to built-in HP assistant, who did nothing also
  7. Only thing have not tried is MS Windows refresh,  i dont know when the camera was working....i know it was working though

Anyone know which of the listed drivers is for the builtin webcam ?  Been reading a lot of threads with similar issues, but so far no luck.

 

Please help.

 

Capture.PNG

 

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