• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎09-23-2020 10:04 AM

HP Recommended
Product: HP Probook 450 G7
Operating System: Microsoft Windows 10 (64-bit)

After installing updates via HP Support Assistant on the last few client's laptops, I've noticed a pop-up at the next reboot trying to sell the user on switching to using Edge as the default browser and Bing as the default search engine.

 

Why in *#^@*'s name would you do this early 2000's nagware / PUP flagged crap?  I guess I should thank you for the extra business, but I have so many annoyed clients that are now wondering where their "Google Chrome" went and why their search isn't bringing up "Google".

 

I expect this sort of stuff from Adobe, but not from HP; especially when using a product that is nearly required to keep a machine running smoothly with the latest updated drivers.  Yes, as an IT guy I know to uncheck the "suggested" changes and close the window.  But, typical non-technical users tend to get caught out by stuff like this.  That's very poor customer service to do this to unsuspecting clients.

 

Is there a way to kill the pop-up?  And...please, actually respect your customers and remove this annoying sales pitch on the next HP Support Assistant update.  Thank you.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.