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HP Recommended
HP ENVY 15Ep0008na
Microsoft Windows 10 (64-bit)

Hi all! Just bought my brand new HP ENVY 15 2020 edition. Day after it arrived, the laptop updated BIOS and Windows 10 by itself. Since then (day 3) it restarts by itself when I put it to sleep or simply close the lid...the touchscreen stops working too...  Do you know what might be the problem? Your help would be super helpful! 

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