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09-28-2020 09:23 PM
I have had my Spectre x360 13-4003dx for about 5 years and it has been a perfect laptop up until a month ago. I plugged the laptop in to get a charge and it did not charge. The battery indicator showed it charging for a few seconds then stopped. I immediately assumed it was the battery, so I purchased a new one and the symptoms were the same. I ran a diagnostic on the new battery and it said it was a blown fuse. I really didn't think that was accurate, but thought I would try a third battery and once again it would not charge.
I have always be a diehard HP customer at home and at work. I purchased a HP laptop for my wife a year ago. I work in I.T. and purchase HP C-class blade servers and HP ENVY Laptops for our user population. We have had a handful of battery failures (swelling) at work, but no problems with the motherboards. So, I was really surprised to find that there seems to be a major issue with the motherboards on theses Spectres. There are hundreds of posts with people having this same problem and HP only seems to be helping a few people who no longer have warranties. I will probably have to start looking at other hardware at work if I start seeing these type of failures and nothing being done to help.
Again, I have tried about everything I could find in all of these forums and nothing has helped. Therefore, I am almost 100% certain that I am also experiencing problems with my motherboard.
- new battery X2 - nope
- new charger - nope
- updated the bios - nope
- held down the power button for 60 seconds after the charging cable was removed to reset - nope
- remove 'Microsoft ACPI-Compliant Control Method Battery' from device manger then reinstall driver - nope
- power reset by disconnecting everything, removing battery and holding power down - nope
- factory restore - nope
- letting my battery die completely then recharging - nope & was the worst suggestion. Now it won't even power up without the charger; whereas, prior I could at least move it from one room to another.
I'm open for additional suggestions if anyone has something I missed.
Thank you,
DM