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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎09-30-2020 02:40 AM

HP Recommended
Product: HP Envy Laptop

The camera and microphone do not work in any browser after an update in August although they both work properly in apps such as Skype. The system cannot detect any problems, I have checked settings, used various browsers - nothing works. When I go to device manager, it says "device install requested" for camera and "device migrated" for the microphone. Is there any way to fix it? Is it possible to remove the last update? If so, how do I do that?

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