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‎09-30-2020 07:15 AM - edited ‎09-30-2020 07:19 AM

HP Recommended
Product: HP 14-bw000 Laptop PC
Operating System: Microsoft Windows 10 (64-bit)

Laptop fell off coffee table a couple of days ago and cracked some of the plastic casing. It has subsequently worked for the next two days but today has shut down automatically and when turned back on, has come with a message "SMART Hard Disk Error". 

 

Followed online support instructions (Enter BIOS setup utility & ensure legacy support disabled

 

Instructed to go to System Config> UEFI HII Configuration > Intel(R) Rapid Storage technology

 

but this isn't there. It says intel optane should be listed but it isn't. It then says to contact support.

 

Virtual agent has me open hardware diagnostics, run a component test

 

IT came back with Short DST check Passed, Optimised DST Check Warning and SMART Check Recommended Action executing DST.... The test logs give no further info on this. 

 

From there, virtual agent started looping back on itself and there's no other options on screen. 

 

Appreciate any ideas 

 

Thanks!

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