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‎10-01-2020 04:08 AM

HP Recommended
Product: HP ZBook15 G5
Operating System: Microsoft Windows 10 (64-bit)

I have signed to HP support page, clicked through all of the confirmation e-mails and codes. Currently I am not able to fill in the Profile page because the dropdown lists like Time zone and Preferred language are empty - there is nothing to select there. 

In addition there is a "User is Deactived" message on top of the profile page, but I have just registered for access. 

The issue is pretty much the same as here: 
https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Cant-log-a-warranty-call-as-qu...

There is no information regarding solution in this topic, therefore I'm creating a new entry.

 

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