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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎10-01-2020 06:15 PM

HP Recommended
Product: Envy 360x
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

My webcam is giving off grainy / pixelated image as if it was zooming. When I cover the camera, the image becomes black.

Since this problem happened, I've done the following:

1. Uninstalled / installed the driver;

2. Updated the driver

3. Ran a HP diagnostic

4. Tried using another program to check if it's a software issue (Youcam, Windows Camera);

5. Followed every instruction on the HP website.

 

Could it be a physical issue with the camera? The computer is barely 2 weeks old...

 

Thanks for the support!

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