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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎10-04-2020 07:58 AM

HP Recommended
Product: HP printer 3830
Operating System: Microsoft Windows 10 (64-bit)

Printer constantly and randomly goes offline. This applies to 2 computers in the house. If I remove the laptop from the house and bring it back in, printer goes offline.  If I move the printer across the room it goes offline.  If I shut the printer down it goes offline.  If I don't do anything it goes offline.  I have tried every diagnostic, download and reset available and there is no help for this complete mystery.   I have downloaded HP Smart and the drivers several times.  I want my money back so I can buy a working printer.  I want someone to telephone me and give me actual support.  

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