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HP Recommended
OMEN Laptop 15-en0xxx
Microsoft Windows 10 (64-bit)

So I recently bought the new HP Omen 15 2020 Series laptop, seeing how all the tech YouTubers are saying that its performance is great and it's a great bang-for-the-buck gaming laptop (Well, it's not cheap by any means though).

For the first few weeks, it was working perfectly well and I was extremely pleased with its performance. But just overnight a couple of days ago, when I turned the laptop on and tried running a game, (Destiny 2 to be specific) my frame rate had dropped from a constant 144 on highest settings to 10 on lowest settings. I thought it might've had to do with Destiny acting up, so I tried to play Roblox, which is not a graphically-intensive game by any means. Usually, I play on Graphics quality 10 and get the max frames for Roblox, which is 60. But to my surprise, I would get <5 frames on graphics quality 10 and around 20 on graphics quality 1.

What seemed odd to me was that in both Destiny and Roblox, I would get my previous performance-level frames for a split second, then go back to the extreme lag for a while. This would continue as a loop.

Since this laptop is set to use an integrated AMD Radeon graphics card for normal workspace tasks, and switch over automatically to the dedicated GTX 1660 Ti for games, I thought maybe it was having a problem with switching between the two (which could be the reason why I would get good frames for a split second every once in a while).

 

I have looked up online on how to fix this problem, and a common answer I got was to go to the Nvidia Control Panel and Manually set Programs I choose to run on the High-Performance Nvidia Graphics Card. I have tried that, along with a variety of other methods including but not limited to:
- Doing all of the recommended Windows Updates
- Updating my drivers for my GPU('s)
- Changing GPU Usage settings
- (Again,) Setting the default graphics card for my laptop to run on
- Restarting my laptop
- Running HP Performance Tune-Up

Expecting for my new, amazing laptop to run smoothly for at least longer than a month out of the box, I still haven't created a restore point, which I regret not doing. I am going to continue searching online for fixes, but I am worried that I will end up changing something that makes my situation worse.

Something that I will soon try is msi afterburner. Not sure what it does, how it works, or even if my laptop can run it/is compatible with it, but as something I have seen people often recommend to others in my situation, I feel as though it could be worth a shot.

 

Also, to reiterate, I don't remember doing anything specific the day before all of this happened, so I don't think the cause is just me changing a setting or two.


Sorry for the long post, I am just surprised and kind of feel ripped off for something that cost 1.5k to fail on me this early.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.