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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎10-09-2020 12:19 AM

HP Recommended
Product: HP ENVY 13-aq1013dx
Operating System: Microsoft Windows 10 (64-bit)

Dear Community,

 

 I have a user in my company whom we have given a new laptop [HP ENVY 13-aq1013dx]. He is having a weird issue on his screen.

I am sharing a video in a below link for demonstration.

The screen gets shaky and jerky.

The user says that he has experienced this issue getting worse when he has multiple apps opened. The issue is random, it appears and disappears on its own.

Please take a look at the video and help me out in this regard.

Here is the link:

https://crescentpk-my.sharepoint.com/:v:/g/personal/seema_kanwal_crescent_com_pk/EfLFpTEU3JFPowWu3JX...

Who Me Too'd this topic
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