• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎10-09-2020 11:09 AM

HP Recommended
Product: Officejet Pro 9010 Series
Operating System: Microsoft Windows 10 (64-bit)

My printer has suddenly lost any functionality related to printing wirelessly.  There are no menu options related to wireless printing (except wireless direct, which is enabled) and the printer is requesting an ethernet cable.

 

I have tried all the steps that have been recommended by the Virtual Agent.  Since this is a wireless issue, the HP Print and Scan Doctor and HP Smart cannot see the printer so they are worthless.

 

The HP Network Configuration page states that the wireless function has been disabled.  I'm not sure how or why this has happened.  I have seen 2 posts with no solution.  If anybody has found a solution, please post it here.  Thank you!!

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.