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DB_librarian
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HP Recommended
spectre x360 convertible 13-aw0xxx
Microsoft Windows 10 (64-bit)

The wifi adapter on my spectre laptop stopped working. If I run the HP Network check, I get a message that there is a driver issue (104) - the adapter is experiencing driver (or hardware) related problems. It proposes that I download an updated adapter from the HP website to fix the problem.

If I view the Intel(R) Wi-fi 6 AX201 160 MHz properties in Windows Device Manager, the device status window states "This device cannot start. (code 10)

 

I have already tried the following:

I have tried downloading and installing an updated adapter from the hp website after entering my SN to be sure I have the correct one (version 21.90.2.1 dated 4/16/2020 - no change to symptoms after reboot)

I have updated and then ran the hardware diagnostics uefi (yes, the one where you have to press esc on boot, then use F2 to get to the diagnostics menu). The hardware check on the wifi adapter says "Wireless Module Check: PASSED" and gives me a green PASS ID.

I have tried uninstalling the wifi device, checking the box to delete the driver, and then scanned for hardware changes to reinstall it. It used the original device driver for the reinstall (version 21.10.2.2 dated 5/13/2019)

I have tried installing the updated adapter from the hp website again (version 21.90.2.1 dated 4/16/2020)

I looked at the BIOS, and there doesn't seem to be a way to reset the wifi adapter in there.

 

What else can I try? Is this a hardware failure?

Who Me Too'd this topic
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