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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎10-15-2020 09:44 AM

HP Recommended
Product: V28 4K Monitor - Part L86477-A Product 8WH58AA
Operating System: Microsoft Windows 10 (64-bit)

I have just purchased 4k monitor as above. Am using with a Microsoft Surface 3, connected by displayport. I have previously used the laptop in full 3840 x 2160 mode with an IIYAMA monitor in full HD, so I know the laptop can support it. But having downloaded and installed latest driver from HP website (showing as HP V28 4k LCD Monitor Driver  sp103585.exe), and rebooted several times, the best resolution available is 2560 x 1440. 

Can anyone help with how I can get full resolution, otherwise I will be returning the product.

Thanks

David

 

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