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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
officejet 3833
Microsoft Windows 10 (32-bit)

scanner will not scan.  scan doctor says "scan driver cannot communicate with the product" yet, printing job works fine.

This is the second time in 2 mths this happened.  Last time it took customer svc 2 hrs to fix this problem.  now again.  

 

 

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