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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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10-15-2020 11:34 AM
Product: officejet 3833
Operating System: Microsoft Windows 10 (32-bit)
scanner will not scan. scan doctor says "scan driver cannot communicate with the product" yet, printing job works fine.
This is the second time in 2 mths this happened. Last time it took customer svc 2 hrs to fix this problem. now again.
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