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‎10-16-2020 04:37 AM

HP Recommended
Product: HP Omen 17-cb1005na
Operating System: Microsoft Windows 10 (64-bit)

HP Support Assistant doesn't launch the HP Diagnostics app as it used to. Instead, it launches the web browser and takes you to the webpage where to download it.

 

I manually re-download it again and run the installer but when it comes to launching it at the end, it says 'hphwdiag cannot run without administrator privileges'. As it's a recently installed app, it shows up at the top of my Start Menu so I right-click on it from there and 'run as administrator' and it works. But this is the only it will open. On my previous OMEN laptop it launched directly from HPSA fine.

 

My machine is brand new and I have the only account on it. I have reset and reinstalled Windows 3 times and it still won't work properly. I have also tried creating different accounts. 

 

Is this a problem with the latest version HP Diagnostics for Windows?

 

Thank You

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