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‎10-18-2020 09:23 AM

HP Recommended
Product: HP Officejet 9010
Operating System: Microsoft Windows 10 (64-bit)

I had some kind of crash with my HP desktop, but the HP saved my files.  However, I had to reload various programs including the HP 9010 software.  Suddenly, I 1) no longer have pdf searchable as a save option, and 2) the previously quite useful multipage scanning options for scanning photos has disappeared as well.   (I also find HP smart to not be user friendly but I guess I'm stuck with that; I'd settle for fixing the two problems above and calling it a day).  Incidentally, when you use the "virtual agent" to determine options for "pdf searchable" you get back no results.  The utility of the "virtual agent" is not apparent to me but that's a problem for another day as well.

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