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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎10-19-2020 02:32 AM

HP Recommended
Product: Officejet Pro 9020
Operating System: macOS 10.15 Catalina

I've managed to solve the issue of the printer constantly being "offline" by creating a cloud account and logging in (not that I'm happy with all my document going through cloud....) but now when I click on scan, i get the scanning page but a little circle goes round and round by the Resolution dropdown and greys out all the buttons. I left it for a while and after 30 mins its still there and I can't scan.

 

Help?!

 

 

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