• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎10-19-2020 12:34 PM

HP Recommended
Product: hp spectre folio convertible 13-ak0xxx
Operating System: Microsoft Windows 10 (64-bit)

Hello, the realtek audio drivers used to work but recently after a windows update, it stopped working altogether.

I've done pretty much everything that the virtual assistant has recommended with no effect.

No sound and no mic regardless of what version of the driver I use or the number of times I reset and reboot.

I did a hardware test from the BIOS and the speakers do only work from there...

 

Please fix

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.