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HP Color LaserJet Pro MFP M177fw
macOS 10.14 Mojave

Hello,

I just purchased for about 250$ of toner for my printer HP Color LaserJet Pro MFP M177fw. A few days later I did upgrade the firmware to the latest version and now the touch screen is unresponsive (only display the HP logo). I try several manipulation to recover from this situation to no avail.

Is there a place where I could get a previous version of the firmware to try to downgrade the printer? I would like to try that to see if it may solve my issue.

 

Tks for any help

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