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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎10-27-2020 04:36 PM

HP Recommended
Product: Envy x360 Convertible 13-ag0xxx
Operating System: Microsoft Windows 10 (64-bit)

Hi 

 

Product number: 4RE56EA#ABU

 

My Envy x360 Convertible 13-ag0xxx has developed a thin single vertical red line about 2.5" from the right hand side of the display. It's not so noticeable with a colour background but with a white background such as a pdf presentation, it's highly noticeable. The line doesn't show up on a screenshot only on a photo of the screen. Please see attached.

 

Any advice and fixes please ?

 

Thanks

 

Screen.jpg

 

 

 

 

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