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‎10-28-2020 04:26 PM - edited ‎10-28-2020 05:43 PM

HP Recommended
Product: Envy x360 TouchSmart
Operating System: Microsoft Windows 8.1 (64-bit)

I have an Envy x360 TouchSmart, Model 15-u010dx

Suddenly, there are certain keys on the keyboard that I cannot use the Shift key to capitalize, the cursor just stays in the same spot doing nothing. If I release the shift key, a lower case letter can be typed, just not an upper case letter. It is happening on at least a half dozen keys.

 

I did try to update the driver for the keyboard but received a message that I already had the most updated driver.

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