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HP Recommended
Officejet 6600
macOS 10.15 Catalina

I recently got a new router and modem for my home wifi that provides 5G as well as 2.4G.  In trying to connect my Officejet 6600 to the network I encountered problems.  I tried various things but ultimately chose to Reset Printing System.  

 

I then redownloaded and reinstalled the printer driver from HP Easy Start.  I've actually repeated this process several times.   

 

When I try to print I get "Printer is paused"  When i open the printer window and try to resume the job it says "printer is configured incorrectly or no longer exists."  

 

I need to know how to configure the printer correctly or get it to exist once more.  

 

Thank you.

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