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‎11-02-2020 09:36 AM

HP Recommended
Product: Laserjet m254dw
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

My m254dw asked for a firmware update today, I accepted, and now my compatible toner is rejected and I can't print anymore! It worked perfectly before of course, for months and months, and I have 3 new in box for the colors!

I completely understand that there was a warning about this before, that it voided the warranty, etc, etc... but this was my own choice. Blocking this suddenly without any other warning is totally unacceptable, especially at the moment when working fully in home office due to Covid..

I tried to downgrade the firmware to the previous 2019 version I still had, firmware seems to be sent to the printer , but it doesn't work, printer stays in the 2020/10 version.

Is there a way to fix this, maybe by forcing a downgrade? (and no, I will certainly NOT buy genuine toners now, and anyway the price of the 4 is higher than the new printer... nonsense).

Thanks.

 

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