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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎11-09-2020 11:29 AM

HP Recommended
Product: OfficeJet Pro7740 Series
Operating System: Microsoft Windows 10 (64-bit)

I'm having on-and-off issues while scanning.  Printing is fine.  Printer is connected to router with ethernet cable.  Laptop is on wi-fi.  Running Windows10.  I do a lot of scanning but sometimes everything just stops.  No more scanning - telling me there's no connection, but I can print....  I've uninstalled many times, reinstalled every time, with some short lived joy.  But now I'm unable to scan using the HP Printer Assistant interface.  It takes/scans the first page then stops, waits awhile and cancels the scanning.  I am able to scan using the SmartPrint app, but it doesn't give me all the options I want ito quality, background clean-up etc etc.  What else can I try?

 

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