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Samsung C480 MF
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Updated to mac OS 11 Big Sur.  And now the scanner for my Samsung C480 multi function printer/scanner does not scan to produce a scanned output. 

 

Regardless of which output type I choose (jpeg, pdf, gif, tiff, etc) I get an error message at the end of the scan.

I use the Preview mac app, it loads, the scan previews (either flatbed or document feeder), the scan actually scans, but the process ends with the message:

 

"Scanner reported an error.  An error occurred during scanning".  

 

The printer works just fine with Big Sur.  The scanner is inoperable.

And there is no apparent fix, new driver or any other remedy for a product that worked just fine with Catalina, albeit with a few hacks.  

Anyone else using Big Sur and this printer?  Any way to get the scanner to work?  And recommendations? 

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