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‎11-21-2020 06:25 PM

HP Recommended
Product: HP Stream Laptop
Operating System: Microsoft Windows 10 (64-bit)

Dear HP Community,

I hope someone can help.  I was given an HP Stream Laptop recently.  Model Number 11ah161ms.  I reinstalled the Operating System Windows 10 Home x64 and have now entered my credentials.

 

The machine will not connect wirelessly to the Internet and to my Home Network.  There are no connections available and my wireless Network name does not show up.  All devices are working properly according to the computer.

 

I have tried various fixes that I found via the Internet and nothing works!

 

In Device Manager, here is what is listed:

Bluetooth Device (Personal Area Network) #2  Location Realtek Bluetooth 4.2 Adapter

WAN Miniport (IKEv2)

WAN Miniport (IP)

WAN Miniport (IPv6)

WAN Miniport (L2TP)

WAN Miniport (Network Monitor)

WAN Miniport (PPPOE)

WAN Miniport (PPTP)

WAN Miniport (SSTP)

The hidden device is Microsoft Kernel Debug Network Adapter #2

 

Windows Network Diagnostics can't identify the problem.

 

Can somebody please help?  I have been trying to solve the issue for several days on my own.  I am connected to the Internet on my Apple Desktop, so I can download fixes to a USB Flash Drive if necessary.  I have the f12 Key with the airplane

 

Happy for step by step instructions.  I've noticed that other folks seem to have the same issues.

 

Thank you.

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.