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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎11-24-2020 09:15 PM

HP Recommended
Product: HP USB-C Dock G5
Operating System: Microsoft Windows 10 (64-bit)

My setup will not do 4k at 60hz, what the HDMI cable did do tho vs an older hdmi cable was it was able to turn on HDR.  But other than that, can the G5 docking station output 4k at 60hz?  We already know it can do 4k 30hz.  

 

EliteBook 840 G6 i5-8365U, USB-C Dock G5, Hdmi high speed 4k 60hz cable. 

 

For refence I even tried some new "8k" cables which do 4k 120hz and it was the same result, 4k 30hz only.

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