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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎11-30-2020 12:21 AM

HP Recommended
Product: 7AV08EA
Operating System: Microsoft Windows 10 (64-bit)

Good day to everyone. I am using a 15-Dk0014nt laptop. I bought a hp 5Zu98Aa 23.8 inch 24X monitor 2 months ago. I bought a DisplayPort-to-TypeC cable to get 144hz images and I was using it without any problems. But 2 days ago I turned on my computer and there was no signal on the external monitor. The reason seems to be related to updates coming to Windowsa. Because my monitor works with HDMI. Or when I use my DisplayPort-to-TypeC cable on another machine, the problem does not occur. My Type C socket is not faulty because I can exchange data. How can you help me with this?

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