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‎12-02-2020 01:53 AM

HP Recommended
Product: HP Pavilion 17 Notebook PC (J3S50EA#UUG)
Operating System: Microsoft Windows 10 (64-bit)

Since i upgraded from windows 10 (64 bit) to windows 10 Pro (64 bit) There is an unknown device 'ACPI\VEN_INT&DEV_33A0'.

I already tried to upgrade the driver in the Device manager (result no drivers found), used the HP Support Assistent with the same result. I saw several post about this problem, but with diverent solutions and non of them for my type of laptop, so i'm not sure to try this.

The second problem i have since the upgrade is when i shut down the laptop on the normal way by the windows start button/Shutdown option, the laptop screen go black but the powerbutton stay lit and no key on the keyboard, nor the mouse or touchpad responce any more. I still can here the ventilator and there is a little heat i can feel. This state will last forever. The only way to actually shutdown the laptop completly is to hold the power button for 4 sec of more. Is this related to the driver problem?

How can i fixe those?

 

kind regards.

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