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‎12-02-2020 02:06 PM - last edited on ‎11-19-2025 04:42 AM by Moderator

HP Recommended
Product: HP smart app

please help 

I recently installed a clean windows 10 pro installation and I installed HP App from the store but when I run it it gives me a white screen then after a long time the app opens and then gives me error that prevents me from signing in and the app is too slow with every thing and every time I try to log in it gives me the same error and uninstalling and installing doesn't solve the problem

mazen3056_0-1606942830261.png

it keeps like that for a very very long time and when it rarely loads after hours letting the window open the app seams to function well but when I try to login it gives me an error with code OW_500_OWSID00001

mazen3056_1-1606943013938.png

when I try to login it keeps loading forever again then gives me this error

mazen3056_2-1606943070876.png

mazen3056_3-1606943081268.pngmazen3056_4-1606943126024.png

please help because I really need the app to be working for my studies and I am not used to the mobile app

 

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