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‎12-04-2020 11:53 AM - edited ‎12-04-2020 12:16 PM

HP Recommended
Product: ENVY 7155 printer
Operating System: macOS 10.13 High Sierra

The ink cartridge access door on my HP ENVY 7155 All-in-one printer is not working.   It opens about one inch and no more.  This started soon after one of the cartridges was replaced.  I've tried to unplug and plug it back in.  I've removed the paper cartridge to look for paper jams.  I've turned the printer over to try to dislodge whatever might be holding the door closed.  The printer still prints and scans.  But the door to the ink cartridges won't open.  What could cause this?  What can I do to fix the problem?

 

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