cancel
Showing results for 
Search instead for 
Did you mean: 
mo_adel
Level 1
5 3 1 1
Flag Post
HP Recommended
HP ENVY 4500

Hello all,

My HP Envy 4500 suddenly refused to copy. Scanner doesn’t work either (I suspect since you cannot scan therefore you cannot copy either). I have tried EVERYTHING... downloaded all the HP software (scan doctor, hp smart , etc)... tried restarting, resetting and different OS’s (MacOS, Windows 10, iOS and even scanning from the printer’s web interface). When I click copy (from the printer’s console) nothing happens. Printer has the latest firmware. Actually a couple of months ago I got a msg on the printer asking me to update the firmware to which I said yes; could that be the problem. The printer is in excellent condition, I cannot imagine I should just throw it out and buy a new one !!! It prints great and used to copy nicely, don’t know why its acting up. Please help. 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation