Hello all,

My HP Envy 4500 suddenly refused to copy. Scanner doesn’t work either (I suspect since you cannot scan therefore you cannot copy either). I have tried EVERYTHING... downloaded all the HP software (scan doctor, hp smart , etc)... tried restarting, resetting and different OS’s (MacOS, Windows 10, iOS and even scanning from the printer’s web interface). When I click copy (from the printer’s console) nothing happens. Printer has the latest firmware. Actually a couple of months ago I got a msg on the printer asking me to update the firmware to which I said yes; could that be the problem. The printer is in excellent condition, I cannot imagine I should just throw it out and buy a new one !!! It prints great and used to copy nicely, don’t know why its acting up. Please help.