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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-07-2020 04:04 PM

HP Recommended
Product: HP ENVY 4500

Hello all,

My HP Envy 4500 suddenly refused to copy. Scanner doesn’t work either (I suspect since you cannot scan therefore you cannot copy either). I have tried EVERYTHING... downloaded all the HP software (scan doctor, hp smart , etc)... tried restarting, resetting and different OS’s (MacOS, Windows 10, iOS and even scanning from the printer’s web interface). When I click copy (from the printer’s console) nothing happens. Printer has the latest firmware. Actually a couple of months ago I got a msg on the printer asking me to update the firmware to which I said yes; could that be the problem. The printer is in excellent condition, I cannot imagine I should just throw it out and buy a new one !!! It prints great and used to copy nicely, don’t know why its acting up. Please help. 

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