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‎12-09-2020 01:07 AM

HP Recommended
Product: Envy 5000
Operating System: Microsoft Windows 10 (64-bit)

I recently purchased an Envy 5000 printer. Using a Windows 10 laptop. Have not had any issues until I tried to print a normal size envelope, 4 1/8" x  9 1/2". I clearly set these dimensions under the custom size since this particular size is not in the printer default list. Every time I load an envelope and try to print it, I receive the error message "The paper size detected by the printer does not match the paper size selected for the print job". Getting very frustrated. I could have printed 50 envelops on my Lexmark in the time I've spent trying to print one envelope on this printer. No way to override the error. Only choice available cancels the job.

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