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12-09-2020 01:07 AM
Product: Envy 5000
Operating System: Microsoft Windows 10 (64-bit)
I recently purchased an Envy 5000 printer. Using a Windows 10 laptop. Have not had any issues until I tried to print a normal size envelope, 4 1/8" x 9 1/2". I clearly set these dimensions under the custom size since this particular size is not in the printer default list. Every time I load an envelope and try to print it, I receive the error message "The paper size detected by the printer does not match the paper size selected for the print job". Getting very frustrated. I could have printed 50 envelops on my Lexmark in the time I've spent trying to print one envelope on this printer. No way to override the error. Only choice available cancels the job.
2 REPLIES 2
12-09-2020 09:49 AM - edited 12-09-2020 10:11 AM
Edits - Add Custom Envelope Example (near end of message)
The setting you are looking for is "#10 envelope" (wording could be slightly different).
You are correct, this is not a custom envelope size.
In general, the size of a standard number 10 envelope is 4 1/8 inches high by 9 1/2 inches long
No details on exactly what you are doing...
The following collection of suggestions is based on general setup for this type of envelope.
It includes an example of creating the envelope in Word > Mailings > Envelopes.
NOTE: If you are using a custom Word document / template to create your own envelope, let me know and I will post what I have for that subject.
Standard input capacity (envelopes)
Up to 10
Up to 25 sheets
Media sizes supported (metric)
A4; A5; B5; DL; C6; A6
Media sizes supported (U.S. standard)
Letter; Legal; 4 x 6 in; 5 x 7 in; 8 x 10 in; No. 10 envelopes
Media sizes, custom (metric)
76.2 x 127 to 216 x 594 mm
Media sizes, custom (U.S. standard)
3 x 5 to 8.5 x 23.38 in
Remove other paper from the printer tray.
Load the envelopes into the printer according to the instructions in the User Guide
Pay attention to orientation.
Tell the printer about the paper in the printer.
not applicable to printers that lack a printer display panel and may not be available on all printer models that do include a printer display panel.: This option is
Open Printer Tray,
If you have not yet done so, add desired paper type
Wait a couple of seconds…
IF applicable for your printer:
Look for a message on the Printer Control / Display Panel,
Click Modify (wording varies), set the paper size and type, Click OK
If the size of your Paper Size is not in the Drop-down menu,
If the selection is available in the list:
Select Custom (likely the last selection in the list)
And / Or
not applicable to printers connected via a USB printer cable (no network connection).: This option is
If the printer is on the network,
If the EWS feature is supported on your printer,
Use the Embedded Web Server (EWS) to view / configure your printer.
NOTE: Laser printer options in EWS are very different from those offered in InkJet Printers.
Open your favorite browser > type / enter Printer IP address into URL / Address bar
Tab Settings > Preferences > Tray and Paper Management
If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)
Click Apply to save changes
NOTE: If the size of the Paper Size is not in the Drop-down menu, Select Custom (likely the last selection in the list)
NOTE: EWS is also available in HP Smart
Ignore this section when not relevant – for example, when using Word > Mailings > Envelopes:
Check / enable the printer as the “Default Printer”
Settings > Devices > Printers and scanners
UNCHECK (clear box) Let Windows manage my default printer
Select (Left-Click) your printer from the list of printers > Manage > Set as Default
- Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.
Settings > Devices > Printers and scanners
Left-Click on (your) Printer > Manage > Printing Preferences
Tab Printing Shortcuts > Click / Highlight your preferred shortcut > Click Apply > Click OK to exit
NOTE - Make changes to a Shortcut
- Select a shortcut and adjust the settings for paper, source (tray), other settings / Tabs
- Scan Menu for HP Scan >> If there is a More > section, check / adjust settings in the sub-sections > Click OK to save sub-menu changes
- If supported, save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save as a new / different file name
- Click OK to save the setup
Open a new, blank Word document
Mailings > Envelopes
Set up for the #10 envelope size.
Be wary of the Feed options - correct in the settings if necessary.
Word > Mailings > Envelope - #10
Custom Envelope Size
Assuming the printer supports custom media sizes, a Custom envelope is usually possible.
Note that there are "hidden" size restrictions - for example, envelope dimensions that are "too small" or "not allowed" cannot be forced. An incompatible entry will "default" to an acceptable size dictated by the software / printer and not according to what you want.
Example - Custom Envelope - Incompatible Size Results
Example of a Custom Envelope setup - Word > Mailings > Envelopes
References / Resources
If you have not done so,
HINT: Watch out for and UNCHECK unwanted extra software
NOTE: Adobe Reader DC software should be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to thePrint and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more
When the website support page opens, Select (as available) aCategory > Topic > Subtopic
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