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‎12-11-2020 12:14 PM - edited ‎12-11-2020 12:19 PM

HP Recommended
Product: ENVY X360-MS-AQ105DX
Operating System: Microsoft Windows 10 (32-bit)

I ran one of the diagnostic tests and it said my laptop failed the hard drive SMART test and gave me this failure ID:

64PX30-8AAAAS-GXGK7F-60FK03

 

my laptop has been running really slow and crashes periodically. And when I pull up task manager it says my disk is at 100% despite only using around 1 MB/s. So does anyone know what the error is and how to solve it? Also any directions for where to find the failure ID descriptions would be great. I tried looking but couldn’t find them anywhere


P.S. my operating system may be wrong. But I don’t think that will affect the solution. I tried to find it on my laptop but my computer is too slow and my settings and command prompts won’t open. But I do know it is some form of Microsoft 10

 

 

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