• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎12-17-2020 12:16 PM

HP Recommended
Product: HP Envy5055
Operating System: Microsoft Windows 10 (32-bit)

I have been using this printer for 6-8 months. it was working till yesterday. Today it refused to print. Under "printers and scanners" it said driver unavailable. I do not see anything under "uninstall programs" but I removed the printer from my "Printer and scanners". Restarted the computer and tried reinstalling using HP smart. The autoinstall didn't work, tried to it manually, same issue. Just says Driver not available. I downloaded the firmware and that shows there is nothing to update.

 

I even connected it via USB to my desktop (just to make sure it is not a wifi connectivity problem.

 

I am stuck. 

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.