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‎12-17-2020 02:34 PM

HP Recommended
Product: hp pagewide pro 577dw
Operating System: Microsoft Windows 10 (64-bit)

I have a hp pagewide pro 577dw that had a paper jam,  Paper was cleared, however, the printer is still detecting a paper jam. After taking out the duplexer and placing it back a couple of times it gave the option of advanced paper jam troubleshooting. I loaded the paper into tray 1, and it passed through the printer without any issues. I have done this several times. However, it still says that there is a paper jam.  I also cleaned out the printer with canned air and I am still having this issue. 

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