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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎12-19-2020 10:42 AM

HP Recommended
Product: laserjet PRO MFP M428fdw
Operating System: Microsoft Windows 10 (64-bit)

Using HP SCAN software running on Windows 10. 

I want to save the scanned document directly to Dropbox.

Under DESTINATION options I select "Dropbox" in the SEND TO select box. 

Then I press the CONFIGURE button

A new window opens asking to upgrade the browser in order to use dropbox.  It also says that my browser is not supported that only Edge, Chrome, Firefox and Safari are supported. But I already have the last vesion of Chrome installed. 

I tried to click on Chrome and I installed again Chrome. But nothing changes. 

HP Scan always says that my browser is not supported whenever I select dropbox as destination and I click on Configure

What shoudl I do in order to scan directly to dropox using HP Scan software? 

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