-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Scanning, Faxing, and Copying
- Who Me Too'd this topic

Create an account on the HP Community to personalize your profile and ask a question
12-25-2020 01:16 PM
I bought and installed an OfficeJet Pro 8025 in the May, 2020. It is connected to the network wirelessly (192.168.1.44), and installed on the home network properly.The network was unplugged from June 2020 until December 2020. The network, then and now, includes 2 Lenovo laptops (WIN10 20H2) and a Dell laptop (WIN 10 2004). All laptops worked with the printer and scanner in May 2020. Now, after turning the network back on and connecting the laptops, the printer shows "OFFLINE" on all laptops. All laptops can access and make changes to the OfficeJet's internal web server. I thought the problem might be that the ink cartridges had dried out and forced the printer to be offline, so I purchased and installed 4 new cartridges. The problem still exists.
I used the Print and Scan Doctor several times and that did not fix the problem. I went through the process to install a Standard TCP/IP port on one of the Lenovo laptops. The printer now shows "READY" for this laptop. So now I went to the "HP OfficeJet Pro 8020 series-HP Scan" icon to scan a document, and the system said that there was no scanner installed. When I went through the "installation" process, it would not recognize any device at 192.168.1.44.
So, do I have to install the TCP/IP port on each computer attached to the network? And do I have to install the scanner and fax processes separately each time as well?
It shouldn't be this difficult. It seemed to "plug and play" well back in the spring. What happened?
Thanks.
BC