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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-26-2020 02:48 AM

HP Recommended
Product: Officejet Pro 9010

Hello,

 

I'm observing some weird behavior with my Officejet Pro 9010. 

I have configured "Scan to network folder" to scan to a Synology NAS in my network. This works perfectly. 

However, from the moment I scan more than one page at once (e.g. two-sided original, or two pages after each other):

- The printer throws an error after 10-15 seconds: "Cannot write to \\fileshare\Scans. This folder is read-only, has the wrong permissions or is no longer available." (free translation from Dutch :))

- The *first* page of the scan does appear in the network folder; the subsequent pages don't reach the NAS.

 

Has anyone else observed similar behavior? And is there a solution for this?

 

Thanks!

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