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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎12-27-2020 02:52 PM

HP Recommended
Product: Deskjet Plus 4155 All-in-One
Operating System: Microsoft Windows 10 (64-bit)

I just recently bought a new HP Deskjet Plus 4155 All-in-One printer and followed the setup instructions using HP Smart app. When checking the Instant Ink page, it tells me the printer is Online with a green checkmark, but I also get the following message: 

 

Unable to connect to the printer.
Check your connection and try again later.

Synced Dec 27, 2020 6:52 AM

 

The printer has no problems with actually printing from my laptop, no matter the application. It's only when I attempt to check the Instant Ink page where I have the problem. I've followed all the troubleshooting instructions, contacted Virtual Chat, run the Print & Scan Doctor software, and even turned off my firewall. None of this has changed anything. The printer came with "Instant Ink Ready" cartridges, but is it because the initial Instant Ink replacement cartridges haven't been shipped yet?

 

The icons on the printer screen show that the printer IS enrolled in the program. Any help would be greatly appreciated, and thank you in advance.

 

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