• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎12-29-2020 10:30 AM

HP Recommended
Product: HP ENVY Photo 7858
Operating System: Other

I've owned an HP ENVY Photo 7858 for a short time and it was working great until my MAC updated to Big Sur OS 11.1. Now the printer doesn't work, either wirelessly or connected by cable. When I send a print job, a blank piece of paper spits out (I was able to successfully print out a Printer Status Report, though.). The HP website shows they don't have an updated driver for my printer. I also checked the 123.hp.com website and they have nothing. Anyone heard when a new driver will be ready?? What do I do in the meantime?

I've made sure my printer is set up with MAC's air print option.

???

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.