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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎01-01-2021 04:27 PM - last edited on ‎01-03-2021 07:50 AM by Retired

HP Recommended
Product: HP Envy 15
Operating System: Microsoft Windows 10 (64-bit)

I just received a brand new HP Envy 15 the trackpad/ touch pad is not working. The cursor is on the screen however I can not control it with the trackpad. The touch screen display works, also when plugging in an external mouse via usb I can control the cursor, however I still can not use the touch/ trackpad to move the cursor. I have tried installing the latest drivers from the HP website and the touch/ trackpad still does not work. This HP Envy 15 is brand new as well. I have tried resetting the pc as well to factory settings. I have had this pc in my possession for 2 days and trackpad/ touchpad is not working

 

Product #: 8ST12AV

Product Name: HP ENVY Laptop 15t-ep000

Serial #: [Personal Information Removed]

Software build ID : 20WW1KBT601#SABA#DABA

Motherboard ID : 878F

BIOS : F.04-11/02/2020

Keyboard revision : 18.32

Total memory : 16GB

Processor name : Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz

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