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‎01-01-2021 05:15 PM

HP Recommended
Product: Officejet 6700 Premium
Operating System: macOS 10.15 Catalina

I have an HP Officejet 6700 Premium and am getting the message 'The original is jammed in the automatic document feeder (ADF). Open the ADF cover, remove and reload the original, and then try again.' 

This is a false paper jam error. I have cleaned all the rollers and contact points and unplugged the printer from the wall socket and back of the printer. None of this has worked. The printing mechanism seems to be working as I am able to print a copy by placing a copy on the flatbed and selecting copy.

Would someone be willing to send me instructions on how to do a reset of the printer?

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