• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎01-04-2021 06:39 PM

HP Recommended
Product: Pavilion 14 DV000
Operating System: Microsoft Windows 10 (64-bit)

Hi. HP says that the USB-C port on my Pavilion 14T is:
"1 SuperSpeed USB Type-C® 10Gbps signaling rate (USB Power Delivery, DisplayPort™ 1.4, HDMI 2.0, HP Sleep and Charge)"

 

However, I cannot get my monitor to wake up when connecting the laptop to a USB-C dock. Charging and USB peripherals all work, just no video.

 

So I wonder if the USB-C port is really capable of sending video at all, as I know that some Envy owners complained that the HP specs were false.

 

There may be an issue with the dock, too, but can anyone confirm they can get video out of the USB-C port? I have no other devices to be able to test this further.

 

 

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.