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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-05-2021 04:07 PM

HP Recommended
Product: Officejet 6700
Operating System: macOS 10.15 Catalina

My Officejet 6700 will no longer either make copies or scan. The print function works fine. But it won't scan even to a USB device inserted in the printer, and it won't copy. (Just keeps saying it's "Starting Scan" or "Starting Copy" and gets stuck there.)

I worked with Apple support and downloaded new drivers, checked for new firmware, downloaded HP Easy Scan. Nothing helped. But this made clear the problem is the printer, not computer/printer communication or anything to do with the computer. Anyone have any suggestions − or is it time to give up on the printer?

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