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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎01-10-2021 10:19 AM - edited ‎01-10-2021 12:53 PM

HP Recommended
Product: HP 14-cf2502sa - i5
Operating System: Microsoft Windows 10 (64-bit)

Hi All, 

Not managed to diagnose this issue to date!

Basically i purchased a new Laptop which is an upgrade from windows 7 to Windows 10

Myself, my brother and my sister ALL have an HP Laptop which is windows 10 but various models

 

Given the laptop only has USB and HDMI port, i plugged in HDMI to HDMI from Laptop to External Monitor and nothing happens. It shows on Laptop it comes up with second screen but it doesn't do anything. there is F4 key which i prss and select extend and does nothing. Tried various HDMI Cables and does nothing
I have tried plugging my laptop into the TV and it DOES extend but just not my monitor

 

Now this is the same issue across all 3 laptops where plugging in HDMI from laptop to TV it extends but not for the monitor!

Please let me know your thoughts on how to rectify this issue

 

Thanks

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