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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎01-10-2021 01:27 PM

HP Recommended
Product: Touch-Screen Laptop
Operating System: Microsoft Windows 10 (64-bit)

HP - ENVY x360 2-in-1 15.6" Touch-Screen Laptop - Intel Core i7 - 12GB Memory - 512GB SSD + 32GB Optane - Natural Silver. Model:15m-ed1023dx.

 We just purchased this laptop and have noticed that whenever we are on a zoom (or skype) call, the display on our screen  seems to change brightness (light gets brighter and dimmer). Other people we video conference with do not have this problem. We have moved the laptop to other areas of the house which are all well lit. This happens in daytime or at night. Wonder if anyone has had a similar experience. 

 

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